Terms

Last updated November 8, 2026

By using Passal you agree to these terms. You must be at least 13 years old to use Passal.

Your content

You keep ownership of everything you upload. Upload only material you have the right to use for your own study. You give Passal permission to store and process your uploads solely to provide the service to you.

Study aid, not advice

Cards, quizzes, and guides are generated automatically from your sources, by Passal's own rules or, if you choose, by an AI assistant you use, and checked against your lecture. They can contain extraction mistakes or ask about the wrong detail even when the quote is exact. Always check the cited source. Passal does not provide medical, legal, or professional advice and is not a substitute for your course materials or instructors.

No patient information

Passal is for course materials. Do not upload patient records, clinical notes, or anything that identifies a patient. Passal is not designed or offered for protected health information.

Acceptable use

Do not use Passal to break the law, infringe others' rights, attempt to access other accounts, or disrupt the service.

Availability

Passal is provided as is. We work to keep it available and your data safe, but we cannot guarantee uninterrupted service. Keep your own copies of important materials.

Price, trial and cancellation

Passal is free during launch. Paid plans have not started, so no charges are made today; the rest of this section describes the plan that will apply once billing starts, and we will tell you before it does.

New accounts start with a 14-day free trial when the account is created. An account created with an invitation code starts with a 30-day free trial instead. No credit card is needed for either trial.

After the trial, Passal costs $8 per month in US dollars, billed monthly, plus any sales tax that applies.

You can cancel at any time. Cancellation takes effect at the end of the month you have paid for, and you keep full access until then.

If a renewal payment fails, you keep full access for 7 days while we retry your card, and we ask you to update your payment details. If it is still unpaid after those 7 days, your account becomes read-only for 30 days: you can see and export everything, but you can't study, add new material or generate cards. Full access comes back as soon as a payment succeeds. After those 30 days, your account stays on the free plan, where your account status, subscription management on the web, study-record export, original-file download, account deletion, and legal and help pages remain available. We never delete your data because a payment failed; we delete it only when you ask.

If you are unhappy with a charge, email us within 14 days of it and we will refund that charge in full.

A full refund ends paid access right away and your account moves to the free plan; a partial refund doesn't change your access. Nothing is deleted because of a refund.

Cancelling, or letting your trial or subscription end, never deletes your study materials. You can still export your study records or delete your account from Settings.

Trial end and voluntary cancellation

When your trial or paid access ends, you can read your existing study materials for 30 days. Creating or editing materials, uploads, generation, reviews and calendar sync require current access. After the 30 days, account status, subscription management on the web, study-record export, original-file download, account deletion, and legal and help pages remain available. Renewing restores access to your retained materials.

Ending use

You can delete your account at any time from Settings. We may suspend accounts that violate these terms.

Changes

If these terms change, the date above changes with them.

Contact and support

Questions about these terms, account help, cancellation, or a refund request: [email protected].